Cyberia Marketplace

Operations Manager

Chemistry and petrochemicals

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Languages

Russian

English

Skills

Process Management

Client monitoring

Customer Relationship Management

Customer service

Internal communication

Logistics

Sales Management

Teamwork

Time management

Microsoft Excel

Microsoft Office

Microsoft Outlook

Microsoft PowerPoint

Microsoft Word

SAP

Automation

Transportation logistics

Work experience - 10 years

Chemical industry	Logistics and customer service manager
Experience: 3 years	Managing the customer service and logistics department, including management and development of the department, ensuring timely and accurate order processing, organizing deliveries, and managing new client acquisition. Developing and controlling team performance, setting and monitoring goals, training employees, analyzing workload, and optimizing departmental structure. Interacting with the procurement department to analyze data and ensure the efficiency of logistics processes. Managing and developing procurement and planning functions, including creating new suppliers and materials, tracking orders, and handling claims. Supporting the sales and supply planning process to optimize inventory levels and prevent shortages. Managing and developing warehouse operations, including creating job descriptions, monitoring performance indicators, and optimizing workload. Interacting with various warehouse locations to ensure consistency in warehouse operations and conducting inventories. Analyzing employee work processes to identify areas for improvement and optimize procedures.

Chemical industry

Logistics and customer service manager

Experience:
3 years

Managing the customer service and logistics department, including management and development of the department, ensuring timely and accurate order processing, organizing deliveries, and managing new client acquisition. Developing and controlling team performance, setting and monitoring goals, training employees, analyzing workload, and optimizing departmental structure. Interacting with the procurement department to analyze data and ensure the efficiency of logistics processes. Managing and developing procurement and planning functions, including creating new suppliers and materials, tracking orders, and handling claims. Supporting the sales and supply planning process to optimize inventory levels and prevent shortages. Managing and developing warehouse operations, including creating job descriptions, monitoring performance indicators, and optimizing workload. Interacting with various warehouse locations to ensure consistency in warehouse operations and conducting inventories. Analyzing employee work processes to identify areas for improvement and optimize procedures.

Consumer goods manufacturing	Customer Service Manager
Experience: 2 years	Managed a team of specialists, providing support and maintenance. Maintained key performance indicators within target values. Redistributed areas of responsibility within the team according to business needs. Improved existing and created new processes and procedures. Participated in meetings, managed processes of varying complexity to ensure the best service and business support. Had experience working on direct contracts in the field of e-commerce.

Consumer goods manufacturing

Customer Service Manager

Experience:
2 years

Managed a team of specialists, providing support and maintenance. Maintained key performance indicators within target values. Redistributed areas of responsibility within the team according to business needs. Improved existing and created new processes and procedures. Participated in meetings, managed processes of varying complexity to ensure the best service and business support. Had experience working on direct contracts in the field of e-commerce.

Logistics	Customer service specialist
Experience: 1 year	- Responsibility for B2B interaction across multiple trade organizations and countries. - Team management. - Working with logistics, including road and rail transportation. - Project implementation. - Participation in team meetings. - Participation in logistics meetings and negotiations.

Production	Customer service specialist
Experience: 2 years	Complex business process: - Working with important partners - Processing orders - Tracking delivery status - Organizing efficient order, shipment, and delivery processes - Collection, preparation, and archiving of supply documents. Working with customer requests: - Providing order status updates - Communicating delivery dates and times - Discussing pricing - Addressing material availability concerns - Monitoring promotional volumes. Complaint handling process: - Addressing customer complaints - Analyzing the reasons for complaints and proposing solutions to reduce them. Building long-term customer relationships: - Initiating and conducting meetings - Maintaining a process aimed at optimizing supply chain and reducing costs. Responsibility for product adjustments. Responsibility for a specific product line. Participation in the agreement approval process. Active participation in collaborative teams. Involvement in projects. Personal achievements: - Successful start of cooperation - Creation of a presentation and conducting a meeting - Agreement on improved loading and delivery options - Participation in negotiations - Organization of a customer satisfaction survey.

Production

Customer service specialist

Experience:
2 years

Complex business process: - Working with important partners - Processing orders - Tracking delivery status - Organizing efficient order, shipment, and delivery processes - Collection, preparation, and archiving of supply documents. Working with customer requests: - Providing order status updates - Communicating delivery dates and times - Discussing pricing - Addressing material availability concerns - Monitoring promotional volumes. Complaint handling process: - Addressing customer complaints - Analyzing the reasons for complaints and proposing solutions to reduce them. Building long-term customer relationships: - Initiating and conducting meetings - Maintaining a process aimed at optimizing supply chain and reducing costs. Responsibility for product adjustments. Responsibility for a specific product line. Participation in the agreement approval process. Active participation in collaborative teams. Involvement in projects. Personal achievements: - Successful start of cooperation - Creation of a presentation and conducting a meeting - Agreement on improved loading and delivery options - Participation in negotiations - Organization of a customer satisfaction survey.

Production	Sales Representative
Experience: 2 years	- Maintaining good relationships with partners. - Ensuring a high level of service. - Interaction with manufacturing plants and logistics departments. - Working with documents related to deliveries, payments, and legal matters. - Controlling logistical processes, including export. - Monitoring the achievement of sales plans and key performance indicators. - Regular in-person meetings with partners.

Production

Sales Representative

Experience:
2 years

- Maintaining good relationships with partners. - Ensuring a high level of service. - Interaction with manufacturing plants and logistics departments. - Working with documents related to deliveries, payments, and legal matters. - Controlling logistical processes, including export. - Monitoring the achievement of sales plans and key performance indicators. - Regular in-person meetings with partners.

Education

Finished	x1	MGPU / Education
Finished	x1	Educational institution / Marketing and sales

Languages

Russian

English